FREQUENTLY ASKED QUESTIONS
Where are VSS based? Our registered office is in Sunderland, North of England. Location is largely irrelevant since all contact is virtual, by telephone, fax, e-mail or post. The only exception to this rule would be if you wished to meet in person and the travelling distance was reasonable. Work can be collected from your premises if you are local and returned the same way. What about client confidentiality?Virtual Secretarial Services guarantee complete confidentiality for all work undertaken. Virtual Secretarial Services will sign a Non-Disclosure Agreement if you prefer. All hard copies of work in progress are disposed of by confidential waste. What hours will you work? Business hours in the UK are 9.00 a.m. - 9.00 p.m. Mon-Sat, including Bank Holidays. However, Virtual Secretarial Services do operate an overnight service (which must be pre-booked). VSS will endeavour to return all telephone calls, e-mail enquiries and provide you with a time quotation outside these UK hours. There is no extra charge for working at the weekend or on Bank Holidays or for using our priority overnight services.
What format do electronic documents take and can you guarantee your computer network is virus free? VSS uses Microsoft Word or Excel generally but also use Acrobat (formally Adobe) to create PDF documents regularly - if you have this software and would prefer to use this. Our computer network has up to date anti-virus software installed for your complete satisfaction.
How long are files kept? Physical files are kept for 5 years before being destroyed as confidential waste and are held in secure storage. All stored work on each of the computers and laptops is password protected.
Apart from the flat hourly rate, what other charges will we incur? There are NO extra charges for telephone calls or faxes made on your behalf, paper supplied, postage, work stored on disc, etc. Should you ever need extra copies of completed work in the future, copies can be sent to you completely free of charge. This makes Virtual Secretarial Services the cheapest online service in the UK!
How long does it take to transcribe a tape? As a general rule, it takes roughly 1 hour to transcribe 30 minutes of clearly recorded speech. Additional time will need to be spent on proof reading, printing, posting or e-mailing the finished article, at no extra charge.
How do we pay you? Invoices are usually prepared and sent out on the last Friday of the month (unless by prior agreement). Payment by invoice is due within 14 calendar days of the work being dispatched to you. Payment is accepted by Bank Transfer, cheque or Paypal if you prefer (Paypal will incur a 2% surcharge). All details are provided on your invoice. Do you outsource work or use freelancers? Virtual Secretarial Services is a family business and we do NOT outsource work or use freelancers. Home |
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